How Do You Ensure Quality Assurance in Healthcare?

Logix Guru

In order to keep healthcare specialists happy and their patients healthy, organizations must invest in Quality Assurance (QA) and testing. Doing so allows them to assess crucial parts of the patient care process and also innovate their current methods. 

For most organizations, there is a heavy focus on the quality and speed of patient care. Improving and innovating communication among patients, physicians, and other healthcare specialists also remains a large focus. This is where QA specialists come in. QA in healthcare can relate to a number of different topics, from managing public policy to overseeing the ratio of physicians to patients at a hospital. Basically, the main goal for QA specialists is to ensure that the company’s policies and system allow for the best patient outcomes. 

Because the city is such a huge hub for tech and healthcare innovation, it’s no wonder that there are so many QA tester jobs in Pittsburgh, PA for hospitals and other healthcare organizations. Let’s take a closer look at their role now. 

What is Quality Assurance in Healthcare?

How healthcare QA ensures better patient outcomes

person mapping out quality assurance
Healthcare Quality Assurance focuses on user satisfaction, continually improving the operations of an organization, and improving the delivery and speed of services. 

When people hear the words “Quality Assurance,” they often picture stoic inspectors examining parts on an assembly line. This picture isn’t completely wrong. QA does relate to the process of making a product. However, it definitely does not accurately reflect the role of a QA officer at a hospital or healthcare company. When it comes to healthcare QA, you need to focus on specific processes designed to produce favorable patient outcomes. 

QA teams can examine a number of different processes involved in the patient experience, such as:

  • Giving medical care evaluations
  • Determining the appropriateness of external referrals
  • Scheduling appointments
  • Medical devices and technology
  • Facilities and provisions of third-party payers

A QA team must regularly assess these programs and identify any issues with their ability to perform their end goal. If they find any problems, they will design a solution to address them. After they finish designing the system, they will perform follow-up monitoring to ensure it is doing its job.   

How Do Healthcare Organizations Build an Effective QA Program?

Check out the different ways that healthcare organizations can improve their QA program

Female Doctor with Male Patient in Hospital
Building an effective QA program is essential for improving patient outcomes and satisfaction.

If hospitals and clinics want to ensure the best outcomes for their patients, they need to invest in building a proper QA team. Without one, they may start seeing patient outcomes and satisfaction rates decreasing. 

Who Should Work on a QA Team?

Healthcare QA teams typically include a mixture of compliance specialists, QA managers, hospital administrators, and healthcare personnel. QA managers are needed to identify potential problem areas and develop solutions to ameliorate them. Administrators need to bridge the gap between their respective team and QA. Healthcare workers like physicians and nurses are also necessary for bridging any gaps in communication and giving their own input to QA initivatives.

What is the Purpose of a QA Team?

There are three areas that QA teams focus on:

  • Structure
  • Process
  • Outcomes

A QA team might track patient outcomes by measuring the rate of complications, re-admissions, and mortality during a specific time period. To improve these rates, they might look into therapies or policies that are related to them. QA teams could also examine the ratio of board-certified physicians to patients in order to determine the quality of care currently being offered by the hospital. 

Why Do Hospitals Need QA Teams?

Hospital rankings are often measured by their patient outcomes. The more favorable they are, the higher the hospital is ranked. Prospective patients, in turn, try to aim for only the highest ranked hospitals in order to receive the best quality of care. If your hospital doesn’t have a dedicated team for identifying and solving operational problems, it runs the risk of falling behind in the rankings. 

How Can QA Tester Jobs in Pittsburgh, PA Improve Healthcare?

QA testers play a crucial role in helping healthcare organizations improve patient outcomes

man speaking to medical class
Pittsburgh is a hub for healthcare tech and innovation. As a QA tester, you play a crucial role in your organization.

QA managers handle a number of different tasks for their teams. In addition to physical processes in the hospital, they may also perform security testing or recovery testing for electronic health records (EHRs) or medical practice management (MPM) software. As healthcare and technology continues to evolve, the industry will continue to need QA managers to keep up with their demands. 

Are you looking for new QA managers? Logix Guru specializes in staffing expert QA managers for hospitals in need of expanding their QA teams. Alternatively, if you’re looking for QA tester jobs in Pittsburgh, PA, we have you covered as well. Contact us today to get started!